Refund policy

🔄 Return & Refund Policy – Bhajiipala

Last Updated: 28 May 2026

At Bhajiipala, we aim to deliver fresh and high-quality vegetables. Customer satisfaction is our priority, and we handle returns and refunds fairly and transparently.

🥬 1. Eligibility for Returns

You may request a return or replacement if:

  • Items delivered are damaged or spoiled
  • Wrong items were delivered
  • Quantity is significantly incorrect

📌 Fresh vegetables are perishable items, so return requests must be raised immediately after delivery.

⏱️ 2. Return Request Time Limit

  • Return/replacement requests must be raised within 2 hours of delivery
  • Requests made after this time may not be accepted due to product nature

📸 3. Proof Requirement

To process your request:

  • Clear photo of the item
  • Order details (invoice/screenshot)
  • Brief description of the issue

🔁 4. Replacement Policy

  • Eligible items will be replaced with fresh stock (if available)
  • If replacement is not possible, a refund will be processed

💰 5. Refund Policy

Refunds are applicable only in approved cases:

  • Refunds will be processed to the original payment method
  • It may take 3–7 business days depending on the bank/payment gateway
  • Cash on Delivery refunds may be processed via UPI/bank transfer

❌ 6. Non-Refundable Cases

Refunds will NOT be issued for:

  • Change of mind after delivery
  • Delay due to natural causes (traffic, weather, etc.)
  • Minor variations in size, color, or appearance of vegetables
  • Incorrect address provided by customer

📦 7. Order Cancellation

  • Orders can be cancelled only before dispatch
  • Once the order is out for delivery, cancellation is not allowed

📞 8. Contact for Support

For return or refund assistance: